While responding to calls, you experience intrusive memories of prior cases that disrupt your focus. What is an appropriate action?

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When you notice intrusive memories disrupting your focus, it signals that you’re experiencing acute stress and need immediate support rather than pushing through. Reaching out to a peer counselor is the most appropriate action because peer counselors are trained to listen in a nonjudgmental, confidential way, help you process the incident, and teach quick coping strategies to regain focus at the scene. They can also assess whether you need to take a break, debrief later, or connect with further resources, reducing the risk of burnout or longer-term effects.

Ignoring the symptoms and pressing on can compromise safety and performance. Consulting a supervisor to complain doesn’t directly address coping or provide immediate, practical support for the moment. Taking extra shifts may seem like a solution but can worsen fatigue and stress, making intrusive memories more likely to interfere with care. Reaching out to a peer counselor offers immediate, appropriate help and keeps you connected to supportive resources.